Scheduling Coordinator

Thriving home care agency is seeking an experienced Scheduling Coordinator to be responsible for efficiently scheduling caregivers to ensure timely and effective delivery of home care services. This role requires strong communication skills, the ability to manage scheduling software, and a proactive approach to resolving scheduling conflicts while maintaining high standards of client care.

Scheduling Coordinator will be responsible for: 

• Coordinate and assign caregivers to client visits and shifts based on client needs and caregiver availability.

• Maintain and update caregiver schedules in the scheduling software/system.

• Handle scheduling requests, changes, and emergencies promptly and effectively.

• Serve as the primary point of contact for caregivers regarding scheduling inquiries and updates.

• Communicate schedule changes and updates to caregivers and clients in a clear and timely manner.

• Collaborate with the care coordination team to ensure alignment between client care plans and caregiver schedules.

• Monitor caregiver compliance with client care plans and agency policies through schedule adherence.

• Address and resolve scheduling conflicts and issues in collaboration with the senior scheduling coordinator or management.

• Ensure accurate and up-to-date documentation of caregiver assignments and client schedules.

• Provide support to caregivers regarding scheduling-related inquiries and issues.

• Assist clients and their families with scheduling concerns and inquiries as needed.

• Foster positive relationships with caregivers and clients through effective communication and support.

• Generate reports on scheduling metrics such as caregiver utilization, overtime, and client visit completion.

• Maintain accurate records of caregiver schedules, client preferences, and service agreements.

• Assist with documentation for audits, inspections, and regulatory compliance. 

The Scheduling Coordinator will have a minimum of 1-2 years of experience in scheduling coordination, preferably in a home care or healthcare setting.  Experience with scheduling software and proficiency in MS Office Suite.  Pay range for this position is $65,000 – $75,000/yr.

For immediate consideration please send resume outlining your related healthcare scheduling experience.