Operations Manager

The Operations Manager is responsible for the coordination and performance in all areas of the production floor of international mail consolidation activities to meet work projections and meet customer requirements per Product Service Level agreements (SLA’s). Ensure work is scheduled and coordinated by staff in multiple operations areas including mail & parcel processing; sorting, fulfillment, and related areas; Export and Transportation to meet and maintain customers’ service expectations.

Must be able to define work based on evaluation of short term and long-term goals of the operating facility. Able to independently evaluate processes, identify areas of improvement, and incorporate into overall work objectives.

The Operations Manager will be responsible for supervision and development of area “Leads” to support area(s) production and quality standards and maintain quality targets within the corporate and business unit objectives while maximizing facility productivity to optimize labor costs.

Accountable to ensure all processes are followed through to the completion of work tasks. Provide first level instruction(s) and guidance to staff, regularly audit work processes and final product to confirm products specifications are met.

Daily, proactive interaction with related teams; Sales, Customer Service, Data, Media to maintain overall customer satisfaction will be required. Maintain and update daily production records and produce reports as necessary.

Required Skills:

  • Must be a self-starter, capable of working independently with little direct supervision are critical.
  • Demonstration of strong analytical, decision making, communication and organizational skills required.
  • Must be able to work well in a team environment and assume a leadership role.
  • Willing to take ownership of shifts and production related issues.
  • Industry knowledge of international shipping or export practices would be a plus.


  • Bachelor’s degree (B.A./B.S.) in related field or equivalent preferred.
  • Operations and/or transportation experience
  • Five to seven years related experience or equivalent.
  • Demonstrated proficiency in supervising and motivating teams.
  • Commitment to excellence and high standards
  • Strong organizational, problem-solving, and analytical skills
  • Ability to manage priorities and workflow

For immediate consideration please send resume outlining your related Operations experience.

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