Senior Customer Service Representative

Commercial manufacturer is seeking a Senior Customer Service Representative to oversee all areas of servicing customers within department guidelines supporting customers in day to day and ongoing customer projects including distributor, large direct customers, and rep accounts.  The Sr. Customer Service Rep will provide excellence in service and great attention to detail, effective communication and timely follow up.  standards of excellence in all customer contact.

Senior Customer Service Representative responsibilities:

  • In conjunction with Customer Support guidelines and established processes, manage customer portfolio and projects as assigned, within the scope of corporate and departmental procedures. Provide timely responses and updates on all matters inclusive of order processing, shipping information and customer requests.
  • Clarify customer requirements and deliverables in terms of product and date requirements. Clearly outline customer information and detail needed for accurate processing while keeping project pace to complete projects in committed lead times.
  • Maintain exceptional details in tracking on projects of customer information, timelines, dates, risk etc.
  • Methodical and timely updates and communication on projects particularly where risk of project timeline exists.
  • Manage customer expectations through clear, concise communication and information provided at each step of project.
  • Develop customer loyalty and confidence through customer relationships and proactive and consistent follow up and updates.  Learn customer specific requirements and processes to anticipate customer needs.
  • Utilizing exceptional organizational and documentation skills, provide timely responses to all inquiries from internal and external customers.
  • Maintain a comprehensive trail of all project Tasks. Perform all Customer Support tasks with a focus on exceeding customer expectations and reducing customer effort.
  • Support training and mentoring of Project Managers on the Customer Service team.

The Senior Customer Service Rerpresentative will have a minimum 5 years customer support/ account management experience.  Ability and comfortable communicating with vendors, customers, production teams on daily basis.  Adaptable and self-motivated. Salary Range for this position is $60,000 – $65,000 per year plus benefits.

To discuss this exciting opportunity please send resume outlining your related experience.

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